Move contact centre workers up the value chain with
Rapid UI-Based DevelopmentOmnichannel Contact CentreNatural Language ChatbotsAutomatic Cloud Scaling
Over 10 years ago, Amazon’s retail business needed a contact centre that would give customers personal, dynamic, and natural experiences – they couldn’t find one – so they built it. Now AWS are offering the same technology to customers that has become the backbone of their retail empire.
Using a pay-as-you-go pricing model, customers can quickly establish complex call centre routing with a cloud solution that automatically scales to your traffic and agent numbers.
Chatbots give service users the information they need on the channels they prefer. Deliver a warmer engagement 24/7, link customers to both knowledge bases and routine processes from your website, phone lines and their smartphone chat apps.
Lambda API’s That Empower
API’s link your systems together and provide greater automated co-ordination between your departments. With AWS Lambda it’s possible to completely customise any solution and trigger common support requests, run remote diagnostics and move case resolution forward.
Make changes in minutes not months
Amazon Connect is so simple to set-up and use, you can increase your speed of innovation. With only a few clicks, you can set up an omnichannel contact centre and agents can begin talking and messaging with customers right away.
Save up to 80% compared to traditional contact center solutions
Amazon Connect costs less than legacy contact center systems. With Amazon Connect you pay only for what you use, plus any associated telephony and messaging charges.
As an AWS Advanced Consulting Partner and Well Architected Partner, Mobilise are expertly placed to deliver AWS solutions using the latest in services and technologies.
Read about our AWS Connect Work with Adur and Worthing Council, automating and reducing call costs by 99.8%.